Sunday, May 16Digital Marketing Journals

Tag: Reinventing

Reinventing ITSM delivery through Conversational Automation
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Reinventing ITSM delivery through Conversational Automation

Conversational AutomationIn the world, most of the countries & cities are rapidly moving towards urbanization because of the latest technological advancements. Urbanization made the life of every individual very busy & intricate.To make lifestyle quite seamless, most of the individuals are attracting and moving towards instant things like instant food/messaging.As our personal lives are automating, don’t be surprised if employees expect the same thing in the work environment (IT service management solutions).Users are expecting enterprise services to be delivered instantly, in a channel or device of their preference, with a high grade of customization, and without walking/talking to the contact center.According to Gartner, an individual will have more conversations with virtual ...