Wednesday, May 19Digital Marketing Journals

Tag: Friction

Conversational AI Reduces Friction In The UX
ai, ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbots, conversation with ai, conversational-ai, creating chatbots, robot chat, user-experience

Conversational AI Reduces Friction In The UX

Conversational AIThese days’ enterprises started to realize the importance of the user experience, and now it became a boardroom conversation.The reason is, the enterprises offering outstanding customer experience service are reaching new heights with high ROI.Based on research, 86% of customers have clogged reaching out to other enterprises due to bad user experience.As we are living in an on-demand world, customers’ expectations are reaching the sky level.The reason is that modern customers have more choices to pick up.When a company disappoints a customer with friction, the user immediately moves on to another enterprise.“Only 49% of customer queries are solved on the first interaction” [Source: ITNext]These days friction in the user experience became one of the bottlenecks for the e...