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“Look, Dave, I can see you’re really upset about this” — emotions and sentiment in chatbot development. | by Joanna Trojak | Mar, 2021
Emotions are an essential part of human conversation, but chatbots kind of suck at it. What can we do to improve it? This post describes how to use IBM Tone Analyzer in the Rasa framework.Photo by Domingo Alvarez E on UnsplashTalking to a chatbot, most of the time is like talking to a person with Asperger. It gets simple intents and entities. You should use simple sentences and forgive them for misunderstanding you sometimes. But when you turn a notch a bit and start using sarcasm, irony, and more complicated intents, including emotions like anger, sadness or joy, the chatbot has no clue.Most chatbot frameworks do not take into account emotions. And why is that? According to an article Utterance-level Dialogue Understanding: An Empirical Study:Human-like conversational systems are a long-s...