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AI Customer Service Comes In Several Flavors | by David St Lawrence | Nov, 2022
Depending on the skill and experience of the programmers and system designers, you may get served by a soulless robot with an algorithm designed to see if you are committing fraud, a customer service AI which will ask you endless questions to see if you meet their byzantine requirements for a low risk customer, or possibly a well-designed robot system that provides immediate access to a human being in case of trouble.Which of these three AI systems would you prefer to deal with in your business transactions?If you choose AI system number 3, you can summon live help when a problem occurs. If you have the misfortune to deal with either of the other two choices, you are dealing with machine logic designed by an inexperienced programmer and when things go wrong you will put your business at ri...