Saturday, June 19Digital Marketing Journals

Chatbots in eLearning: How chatbots can help to develop awesome employees | by Naveen Neelakandan


Your organization’s employee experience has a lot of impact on many areas of your business, including employee retention, work productivity, work culture, and ethics. So, supporting them with the necessary resources to improve their interaction with jobs is essential to help them develop their skills.

Image by Mohamed Hassan from Pixabay

Without adequate support for employees, it can be hard for a business to achieve optimum results. That’s because a lack of proper work experience can result in an inefficient work process and employee turnover.

While there are many ways organizations can stay successful, one effective way is by helping employees develop their skills through technologies like Chatbots. That’ll help them to acquire more experiences that are needed to progress in their workplace.

Today, chatbots in eLearning are revolutionizing the arena of employees’ interaction with an online course. Apart from that, they’re also helping to enhance employee experience in many areas, including human resources activities, IT support, and onboarding training.

Here, we’ll be exploring a few ways that Chatbots can help to develop employees and improve their experience.

Although some organizational processes can be crucial to do, they’re a bit complex and can be hard to perform. For instance, HR functions involve many complex processes, frameworks, and policies which employees must perform every time.

So, the introduction of chatbots in e-learning can help HR teams perform complex operations and communicate information automatically, anytime. With chatbots, employees can easily access HR and get every resource needed for them to develop and improve on their experience.

Also, chatbots can save time for employees in the HR department by helping them take care of trivial questions that may arise. By so doing, they get to focus on other skills like employee engagement, performance management, or career pathing that helps them and the company develop.

1. Chatbot Trends Report 2021

2. 4 DO’s and 3 DON’Ts for Training a Chatbot NLP Model

3. Concierge Bot: Handle Multiple Chatbots from One Chat Screen

4. An expert system: Conversational AI Vs Chatbots

The development of your employees’ skills is a great contributor to the success of your business. However, it requires a lot of investment. One of the ways an organization can make this investment is through training and skill acquisition programs.

In today’s digital age, skills are assets for employers. To them, hiring an employee with the perfect skill sets is vital for their business to grow. While that is so, it’s also essential that employers help their employees to develop their existing skills and acquire more skills.

Employers can improve and achieve better learning outcomes by integrating chatbots in eLearning. With chatbots, the development of skills like language processing and machine learning becomes easier for employees. Apart from that, it’s much easier to deliver the right information on any specific subject matter using chatbots, anytime.

Integrating chatbots in e-learning, apart from helping employees develop their skills, also helps them to improve their knowledge retention. While most organizations arrange different training programs for their employees, most don’t get enough motivation to participate in the program.

That’s often a result of the lack of proper engagement in training. Integrating chatbots in eLearning can help to improve employee engagement levels, and thus help them to navigate smoothly through their course module. That also contributes to boosting their retention ability and helping them acquire knowledge with ease.

Although the time-honored practice of training has been the best approach for developing skills in the past, it’s not as effective anymore. Chatbots in eLearning has been a better alternative for developing their skills.

With AI-powered chatbots, employees/learners can easily access their training resources at their convenience. Also, they can choose to complete their training and acquire knowledge at their most convenient time.

By integrating chatbots in eLearning, you need not worry about the new Learning Management System. That’s because it can easily get integrated with existing LMS to deliver the best learning experience.

It also empowers employees to access their training material on their phones, hence, helping them to reduce dependence on traditional classroom learning.

Chatbots in eLearning are the next big thing. Gone are the days that they only focus on handling employees’ questions. Today, they can help employees to develop their skills and acquire a better learning experience.

With proper organizational plans, departments like HR can make use of chatbots to handle varieties of work tasks and achieve the best results.

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