Thursday, April 30Digital Marketing Journals

data-visualization

Good Risk vs Bad Risk: Deconstructing the Features of 1000 German Loans | by Paul Suddon
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Good Risk vs Bad Risk: Deconstructing the Features of 1000 German Loans | by Paul Suddon

In every business, it is important to understand your customers but no more so than in the world of finance — where the stakes are comparatively much higher. For a bank, each customer presents a risk, especially when it comes to loaning money. Bad loans are full of risk, good loans are not. Ultimately, deciding whether that risk is worth taking is a decision of paramount importance and can affect the bank balances of people the world over.Investment in risky loans is more likely to end up with customers defaulting on their payments — the consequences of this have been made painfully clear in recent history.With this kind of responsibility at stake, banks tend to analyse their customer’s finances with the utmost scrutiny. Loans are granted — only — when an applicant meets certain criteria. ...
Preventing Customer Churn with the Right Kind of Data Analysis | by Paul Suddon
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Preventing Customer Churn with the Right Kind of Data Analysis | by Paul Suddon

When I was a young student and short on cash one Summer, I got a job with a lesser-known comparison line. My job was to take phone calls from the irate British public and convince them to change their telecoms package. You would think that this would be difficult, especially as they were normally coming from your main brand providers and all my company had to offer were companies that, up until that stage, I had never heard of, nor the customer. Well, it turns out that it wasn’t, when people want to leave a company, they really just want to leave.What surprised me though was that most of the callers had been with their provider for a long time and up until this stage had been happy with their service. And, their reasons for leaving were normally easily fixable on the part of the provider. ...