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Why good chatbots need context, not tree-based flows | by Rensen Ho | Sep, 2021
In the example, you’re interested in visiting an attraction site and want to find out how much the entrance tickets are, so you ask,User: “How much are tickets for 2 adults and 1 child to the cloud forest?”Surprisingly, the chatbot didn’t know the answer, despite having the relevant API integrations.Bot: “Sorry, I’m still learning.”With a bit of guidance, the chatbot redirects you to a guided (rule-based) conversation flow. It suggests that you should say “Buy tickets” first, followed by “Ticket prices”, and finally “Cloud Forest” to get to the answer.Bot: “Tickets are available on the website.”Not quite close yet.The vast majority of virtual agents use a natural language understanding (NLU) model, but users are still stunted with the unnatural dialogues.One cannot simply explain the intel...