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Responds Wisely, Chatbot Also Needs a Breath. | by Alan Haryu | Jul, 2021
Photo by Alex Radelich on UnsplashA chatbot is an amazing feature to help handle (temporary) the communication between agents and the users (leads). Especially for the company that doesn’t have enough employe to handle the queue. Using a chatbot, the agent probably has extra breath to life. Perfect!Unfortunately, replying to the message with a very fast response sometimes doesn’t good. Some people feel scared. When we send them a long text, then they replied with a very fast response with medium-long text. Did they really read our text?People usually need time to read and reply to the chat. It’s weird when someone replies with very long text more than 100 words just in a second. Are they a typer athlete? Or annoying because it’s spammy?What I want to emphasize here is the timing for the ch...