Tag: Authentication

When a Conversational AI solution is implemented, one early decision that needs to be made is the level of personalization that is required to create an exceptional customer experience. Our experience shows that the bots that are able to do more and are able to handle the more complex scenarios have access to more detailed information about the user. The more effective the experience, the higher the satisfaction of the user, and the more likely that user is to re-engage the Conversational AI solution again when they want to perform an action.Depending on the use cases, there are many reasons to go down the personalization path for your Conversational AI solution, but also some use cases where you don’t need it for your experience to start, or ever.Organizations who are beginning to experim...