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Stay on Top of Customer Feedback with NPS Notification for Get Reviews
We’ve just added a new feature to Get Reviews so you can stay closer to customer feedback when running review generation campaigns.
Now, when you run a Get Reviews campaign, you’ll have the option to receive email notifications about the Net Promoter Score (NPS) customers give.
React Quickly to Negative Feedback
Receiving negative feedback is never nice, but what you do next can make all the difference.
Our research shows that 80% of consumers would be ‘likely’ or ‘highly likely’ to leave a review if they initially had a negative experience that was turned into a positive experience.
We also know that speed of response can make or break customer satisfaction; 46% of customers expect companies to respond faster than four hours.
With NPS Notifications, you can get instantly notified wheneve...