Tag: Min

Do you remember waiting in a queue for 30 minutes on a web live chat? Those days are long gone, thanks to chatbots.  Prospects and customers don’t want to wait and will turn elsewhere if they are put on hold. Chatbots with a live chat takeover option is the quickest way to a better customer experience.  Every business relies on great customer service. With 48% of customers preferring live chat with a business versus email, phone, or other methods, there should be no debating to get live chat on your site.    Let’s say you have a brick-and-mortar retail store. You want someone to approach new customers and greet them, asking if they need help finding anything, and hopefully encourage or assist a sale.  Websites are becoming more important than any physical storefront. Digital Da...