Sunday, May 16Digital Marketing Journals

Tag: Melisa

Building a chat bot that actually works for your business (part 1) | by Maria Melisa | Mar, 2021
best chatbot, bots, chatbot, chatbot app, chatbot online, chatbot website, chatbot-design, chatbot-development, chatbots, creating chatbots, customer-support, robot chat

Building a chat bot that actually works for your business (part 1) | by Maria Melisa | Mar, 2021

Disclaimer: this post also serves as my notes over the years building various chat bots with various vendors, so this will get updated from time to time.Disclaimer 2 : to make this post neutral, I won’t be mentioning any vendor names here.My professional career requires me to dabble a lot in support suites, and soon enough chat bot became a part of the equation. I’ve experimented with a lot of approaches in my quest to build a quote unquote magical bot —from building them inhouse complete with our own NLP library, exploring local and international vendors, to doing a hybrid approach — all in order to build one that we all dream will be smart enough (one day) to tackle the virtually all of incoming inquiries from customers; and smart enough to sound like a human — you know the dream. Man...