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How to Handoff Dialogflow Chatbot to Human | by Devashish Datt Mamgain | Dec, 2022
The chatbot to human hand-off plays an important role in customer support. It is useful when your chatbot is unable to understand the visitor query and fails to answer them.Let say you visit a specific website that is empowered by chatbots. Assume that you ask a specific question to a chatbot but it fails to answer your question and keep on repeating the same response.How does it feel? Don’t you get frustrated and leave the website immediately?The same will applies to your website visitor also.If your chatbot is unable to quickly handoff the unknown conversation to live agent and repeatedly saying the same thing then the visitor will get frustrated and may lead to less customer satisfaction and its bad reputation for your company which might affect your revenue as well.So your chatbot shou...