Wednesday, May 19Digital Marketing Journals

Tag: task

Knowledge bots. Earlier this year, I had a task to… | by Abhinav Ajmera | Apr, 2021
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Knowledge bots. Earlier this year, I had a task to… | by Abhinav Ajmera | Apr, 2021

Earlier this year, I had a task to create a knowledge bot for an enterprise level platform. The users were primarily the employees of the organization and intention was to use the knowledge bot to share the offering and usage of platform.There are quite a lot of frameworks in the market (each with its own pros and cons) hence it is very important that one selects the right framework depending upon the kind of bot that you are targeting to create. In case of creating the knowledge bots the typical requirements are –1. The main purpose of the knowledge bot is to provide the information about the offering via a guided chat. If the user wishes, he should be able to come out of the guided chat and ask adhoc questions about the offering and go back to the guided chat.2. The knowledge bot shou...