Friday, September 24Digital Marketing Journals

Tag: Complement

How to Use On-site Features to Complement Physical Stores
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How to Use On-site Features to Complement Physical Stores

In this article, guest contributor Elliot Mark explores how local businesses can create online customer experiences to complement physical brick-and-mortar stores, and provides customer service tips for retailers. Throughout recent years, the growth of the online retail industry has made it increasingly difficult for brick-and-mortar retailers to compete, pushing them to adapt to maintain their viability. The onset of the Covid-19 pandemic has only added urgency to this process. Unable to carry on as usual, even the staunchest holdouts have had to embrace online operations. While there are some notable distinctions, online and offline retail overlap far more than they differ. Consider what it takes to bring a customer back, for instance. Superb customer service, whether it involves pro...