Tuesday, May 18Digital Marketing Journals

Tag: Channel

Chat v/s Email v/s Phone: The winning customer support channel | by Engati | May, 2021
ai, ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot messenger, chatbot online, chatbot website, chatbots, conversation with ai, creating chatbots, customer-experience, customer-support, facebook bot, facebook chatbot, facebook messenger bot, robot chat, support-channels

Chat v/s Email v/s Phone: The winning customer support channel | by Engati | May, 2021

Email, phone calls, and chat. Is one truly better than the others?Does any of them create customer experiences superior to the ones made by others?Read on to find out which channel claims customer support glory.Emails have been an integral part of customer support infrastructure for decades. To say that the email is dead would be a lie.But, it does have its limitations. Depending solely on email is a sure-shot path to frustrated customers.DetailsEmails allow your customers to describe the issues they’re facing in greater detail. Your customers will think the email through and check to see whether they’ve missed anything.They even allow your agents to explain the solution in depth.Less intimidatingA phone call can be somewhat intimidating, especially if the customer is an introvert. With...
10 Unique Instagram Reels Ideas to Get People Watching Your Channel
facebook, facebook marketing, instagram, Social Marketing Strategies, social media, social media marketing, Strategy, tiktok

10 Unique Instagram Reels Ideas to Get People Watching Your Channel

Move over TikTok, Instagram Reels are here—and they’re looking to make a splash. Launched in late-2019, Instagram’s answer to TikTok has received mixed responses from creators, influencers, and brands. But big name businesses such as Sephora, Walmart, and Beardbrand are already on board. What does this mean for you? Instagram Reels is another great way for your brand to increase engagement and awareness on an already popular network. By creating Reels now, you have an opportunity to take advantage of its potential early. We want to help. Below are some of the best Instagram Reels ideas to help jump start the creative process. Tip: Instagram Reels are still pretty new on the scene. Make sure you know exactly how they work with our article Everything You Need to Know About Instagram...