We offer a number of packages to suit your business needs and size.

We provide support directly for our products. Support is not outsourced or delegated to 3rd party distributors.

• All versions come with limited free support to get the system installed and running. ( Please see the details for the version you are buying.)
• We provide support for the FATS suite of appliations during business hours by telephone and by email.
• Technical manuals included on the CD-Rom
• Web conferencing is available for us to remotely view your desktop.

 We offer several support levels to suit your needs.

Upgrades and Updates

Minor upgrades and patches are freely available.  Major release upgrades are free with premium support, or fee-based if you do not have premium support.

Fixed Asset Tracking System R6 Support Pricing

Training & Implementation

On-Site Training and implementation is available for $850/day travel expenses. Training courses for small groups (3-5) generally involve a morning and afternoon session with hands on interaction. Training courses for larger groups generally involve one day of training for key users and administrators, and a second day where key users "team teach" the general users. This approach is more hands-on for everyone.

Web-Conference training is available for $125/hour. Often two one-hour sessions are enough to get you up and running with FATS. The first session we will install the software and go over the basics of entering new assets, tailoring the process to your organization. The second session generally covers locations and auditing.

On-site installation is also available. Although the software is intuitive and easy to use, some customers request help with training or implementation.  Many of our customers are able to get up and running by taking advantage of the included manuals and free technical support, but time constraints can sometimes make on-site implementation practical.

FATS 4 and 5 Support

We are no longer offering support for FATS 4 and 5. FATS 5 support ended December 31, 2008.  You will need to upgrade to Release 6 to receive support.